Human perception shapes communication. If we intend to transform the business world, we must first transform the ways we perceive, such as the accuracy and emotional intelligence with which we observe, listen and speak to each other. This course explores how our “frameworks of perception” are shaped by multiple factors, including leading-edge insights from neurological research, so that we make more effective, conscious choices in the ways we communicate.

Within the team setting, students have opportunities to practice specific methods to enhance a broad range of communication skills, including listening, observing, seeking feedback, providing feedback, addressing conflicts constructively and ethically, collaborating toward a common goal, and team evaluation based on shared standards. The instructor provides extensive feedback to individual students and teams regarding their ability to analyze, synthesize and convey complex ideas in writing. This course is taken concurrently with Organizational Behavior for Business Transformation.